Frequently Asked Questions
Everything you need to know about shopping with The Japan Shop
How do I know which size to order for Japanese apparel?
Japanese sizing typically runs smaller than Western sizing. We provide a detailed size chart with centimeter measurements on every product page. We recommend measuring a similar garment you own and comparing it to our guide to ensure the perfect fit.
Do you ship internationally from Japan?
Yes, we ship to over 50 countries worldwide. All orders are processed within 2-3 business days and shipped via premium couriers like DHL or EMS to ensure your fashion items arrive safely and quickly.
What is your return policy for clothing?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for international returns, the customer is responsible for return shipping costs unless the item is defective.
Are the products authentic Japanese brands?
Absolutely. The Japan Shop exclusively partners with authentic Japanese designers and manufacturers. Every piece of clothing and accessory is sourced directly from Japan to guarantee quality and cultural integrity.
Will I have to pay customs duties or taxes?
Since our items ship directly from Japan, your order may be subject to import duties and taxes once it reaches your country. These charges are determined by your local customs office and are the responsibility of the recipient.
How should I care for my traditional Japanese garments?
Items like Kimonos, Yukatas, and delicate indigo-dyed fabrics often require hand-washing or professional dry cleaning. Specific care instructions are included on the inner label of each garment to help maintain its longevity.